Caring for Your Customers Training

Join us in this quick, interactive 2-hour training to sharpen your skills and build customer loyalty with our facilitator, Kyle Ternes!

Training will be held at The Gathering Place, next to Dunn Brothers Coffee in City Plaza, Devils Lake, ND.

Two sessions will be available. You choose which one you'd like to attend: March 13 9AM - 11AM OR March 14 4PM - 6PM.

Cost: $24/person if you register prior to February 15. Beginning February 16, the price will increase to $29/person. So register early!

Course Objectives:

  • Learn how to communicate in difficult situations.
  • Determine why giving excellent Customer Service should be important to you.
  • Learn what Customer Service is.
  • Learn who your competition is.
  • Make a good first impression.
  • Identify ways of building customer rapport.
  • Find out how to develop rapport with different generations.
  • Discover how to say "no" positively.

Course Outline:
Customer Service

  • What is Customer Service?
  • Who is your competition?

Building Customer Rapport

  • First Impressions
  • Body Language
  • Treat the customer as a unique person
  • 4 Generations
  • Active Listening
  • Mirroring

Influential Communication

  • Steps to Communicating Effectively
  • Positive Self Talk
  • Saying No Positively

Keeping Cool When the Customer is Hot

  • How to calm an angry customer

Types of Rewards

  • Extrinsic
  • Intrinsic

Tuesday, March 13 at 9:00am to 11:00am

City Plaza, The Gathering Place (next to Dunn Brothers Coffee) 210 Hwy 2, Devils Lake, ND 58301

Event Type

Lecture, Education



$24/person if registered prior to Feb 15

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