Caring for Your Customers Training

Join us in this quick, interactive 2-hour training to sharpen your skills and build customer loyalty with our facilitator, Kyle Ternes!

Training will be held at The Gathering Place, next to Dunn Brothers Coffee in City Plaza, Devils Lake, ND.

Two sessions will be available. You choose which one you'd like to attend: March 13 9AM - 11AM OR March 14 4PM - 6PM.

Cost: $24/person if you register prior to February 15. Beginning February 16, the price will increase to $29/person. So register early!

Course Objectives:

  • Learn how to communicate in difficult situations.
  • Determine why giving excellent Customer Service should be important to you.
  • Learn what Customer Service is.
  • Learn who your competition is.
  • Make a good first impression.
  • Identify ways of building customer rapport.
  • Find out how to develop rapport with different generations.
  • Discover how to say "no" positively.


Course Outline:
Customer Service

  • What is Customer Service?
  • Who is your competition?

Building Customer Rapport

  • First Impressions
  • Body Language
  • Treat the customer as a unique person
  • 4 Generations
  • Active Listening
  • Mirroring

Influential Communication

  • Steps to Communicating Effectively
  • Positive Self Talk
  • Saying No Positively

Keeping Cool When the Customer is Hot

  • How to calm an angry customer

Types of Rewards

  • Extrinsic
  • Intrinsic

Wednesday, March 14, 2018 at 4:00pm to 6:00pm

City Plaza, The Gathering Place (next to Dunn Brothers Coffee) 210 Hwy 2, Devils Lake, ND 58301

Event Type

Lecture, Education

Website

https://trainnd.lrsc.edu/trainnd/jsp/...

Cost

$24/person if registered prior to Feb 15

Contact Name

TrainND

Contact Phone Number

701-662-1578

Contact E-mail Address

lrsc.trainnd@lrsc.edu

Subscribe
Google Calendar iCal Outlook

Recent Activity

Michael Jones

Michael Jones 11/26/2018

All I could say about this write-up is well-written. It could prove much helpful for the people in learning about this topic. Students not being able to write their assignment could learn much about assignment writing from our assignment help experts. Simply opt for our assignment writing help online and get the excellent an learning experience. https://www.allassignmenthelp.com

Ryder Serle

Ryder Serle 11/17/2018

There are diverse matches of various recreations which are held at particular spots. As indicated by https://www.anaheimtreecare.com/ there is best game plans for gathering of people and they appreciate a considerable measure with their loved ones. Columbia wrestling group is likewise performing admirably.

Alice Philip

Alice Philip 10/21/2018

Customers attracting skills are most important thing in business according to the www.bestessayservicereviews.com .Every business related person should join you . Highly recommend from my side also looking forward to join you.Also give some workshop on other useful topics.

Event Registration Required

This event requires registration.